Ss14 Privacy Policy — Malaysian User Data Protection
This policy explains how ss14 collects, uses, stores, and protects the personal information of our users in Malaysia. We are committed to handling your privacy with the utmost responsibility.
Effective date: 1 January 2026
1. Information We Collect
When you register and use the ss14 platform, we may collect various types of personal information to enable us to provide a secure and effective service. The types of information collected include:
Full name, national ID number, email address, phone number, date of birth, and password (stored in encrypted form). This information is required for registration and identity verification.
IP address, device type, operating system, browser version, screen resolution, and approximate location data. This information is collected automatically to ensure session security and detect suspicious activity.
Transaction details in Malaysian Ringgit (MYR), bank name, bank account number (stored partially masked), and deposit and withdrawal records. We do not store full credit or debit card numbers.
In-platform browsing history, games accessed, session duration, clicks, and user interactions. This data is collected via cookies and similar tracking technologies to improve the user experience.
2. How We Use Your Information
Ss14 uses the information collected solely for legitimate and necessary purposes. We do not sell or rent your personal data to any third party for marketing purposes. Your information is used for:
- Account management and identity verification — ensures that only verified users can access their accounts and process financial transactions securely.
- Payment processing and withdrawals — verifies deposit and withdrawal transactions in MYR via approved payment channels such as FPX and local e-wallets.
- Fraud Prevention & Security — detects and investigates suspicious activity, unauthorised access, or violations of the terms of use.
- Service improvement — analyses aggregated usage data to improve platform functionality, performance, and the overall user experience.
- Service communications — sends important account-related notices, policy updates, security information, and customer support responses.
- Legal compliance — to meet the legal and regulatory obligations applicable to the platform's operations in Malaysia.
3. Cookies & Tracking Technologies
Ss14 uses cookies and similar technologies to enhance the user experience and ensure the platform functions correctly. We use several types of cookies:
- Session Cookies — required to maintain your login session while using the platform. These cookies are deleted when you close your browser.
- Preference Cookies — stores user preferences such as language and display settings, so the platform remembers your choices.
- Analytics Cookies — collects anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
- Security Cookies — used to detect and prevent fraud, and to protect user accounts from unauthorised access.
You can manage cookie settings through your browser, but disabling certain cookies may affect platform functionality.
4. Data Retention, Security & Sharing
All ss14 user personal data is stored on servers protected by industry-standard SSL/TLS encryption. Passwords are stored in hashed form using modern algorithms that cannot be reversed. Financial data is held in accordance with strict payment security standards. We conduct regular security reviews to ensure our systems remain up to date and protected against emerging threats.
Ss14 does not sell or rent your personal data. We only share necessary information with licensed payment processors (to handle MYR transactions), technical service providers bound by confidentiality agreements, and relevant authorities when required by law. All third parties we work with are subject to strict data protection obligations.
Data retention periods depend on the type of information and applicable legal requirements. Account data is retained for as long as the account remains active, and for the required period following account closure in accordance with regulatory obligations. Log and analytics data is kept for shorter periods based on operational needs.
5. User Rights, Policy Changes & Contact Us
Right of Access, Rectification & Erasure
As an ss14 user, you have certain rights regarding your personal data:
- Right of Access — you may request a copy of the personal information we hold about you by contacting our support team.
- Right to Rectification — if your information is inaccurate or out of date, you can update it through your account settings or by contacting customer support.
- Right to Erasure — you may request deletion of your personal data. However, certain data may need to be retained to fulfil legal obligations or security requirements.
- Right to Object to Processing — you may object to the processing of your data for specific purposes, subject to applicable contractual and legal requirements.
Changes to the Privacy Policy
Ss14 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated via a notice posted on the platform or by email. The effective date will be updated at the top of this page. Your continued use of the platform after such changes take effect will be considered your acceptance of the updated policy.
How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how ss14 handles your personal data, please reach out to our team at: [email protected]. You may also refer to the FAQ for answers to common questions about privacy and account security.
Your Privacy, Our Priority
Ss14 is committed to protecting the personal information of every Malaysian user. Sign up with confidence — your data is safeguarded to the highest security standards.